Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 08345
VM0008345Platinummember8345@example.test · +601110008345 · Preferred outlet: OPLUMO Outlet 16
FamilyDelivery
Consent Status
Opted In
Points Balance
5,417
Current loyalty balance
Lifetime Spend
RM 6,772
Across 39 visits
Total Visits
39
Since 2024-07-13
Average Order Value
RM 162
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
134d
2026-05-28
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
5,417 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-28 · OPLUMO Outlet 16
Outlet purchase
2026-05-16 · Member activity · RM 121.50
App session
2026-05-04 · OPLUMO Outlet 16
Points credited
2026-04-22 · Member activity · RM 137.70
Win-back campaign delivered
2026-04-10 · OPLUMO Outlet 16
Outlet purchase
2026-03-29 · Member activity · RM 153.90
Points credited
2026-03-17 · OPLUMO Outlet 16
Outlet purchase
2026-03-05 · Member activity · RM 170.10