Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 08335
VM0008335Membermember8335@example.test · +601110008335 · Preferred outlet: OPLUMO Outlet 6
Birthday SoonLunch
Consent Status
Opted In
Points Balance
210
Current loyalty balance
Lifetime Spend
RM 263
Across 9 visits
Total Visits
9
Since 2025-12-28
Average Order Value
RM 36
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
141d
2026-05-21
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
210 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-21 · OPLUMO Outlet 6
Outlet purchase
2026-05-09 · Member activity · RM 27.00
App session
2026-04-27 · OPLUMO Outlet 6
Points credited
2026-04-15 · Member activity · RM 30.60
Win-back campaign delivered
2026-04-03 · OPLUMO Outlet 6
Outlet purchase
2026-03-22 · Member activity · RM 34.20
Points credited
2026-03-10 · OPLUMO Outlet 6
Outlet purchase
2026-02-26 · Member activity · RM 37.80