Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 08309
VM0008309Silvermember8309@example.test · +601110008309 · Preferred outlet: OPLUMO Outlet 14
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
1,527
Current loyalty balance
Lifetime Spend
RM 1,909
Across 16 visits
Total Visits
16
Since 2025-11-08
Average Order Value
RM 126
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
65d
2026-08-05
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,527 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-05 · OPLUMO Outlet 14
Outlet purchase
2026-07-24 · Member activity · RM 94.50
App session
2026-07-12 · OPLUMO Outlet 14
Points credited
2026-06-30 · Member activity · RM 107.10
Win-back campaign delivered
2026-06-18 · OPLUMO Outlet 14
Outlet purchase
2026-06-06 · Member activity · RM 119.70
Points credited
2026-05-25 · OPLUMO Outlet 14
Outlet purchase
2026-05-13 · Member activity · RM 132.30