Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 08269
VM0008269Goldmember8269@example.test · +601110008269 · Preferred outlet: OPLUMO Outlet 8
New JoinerHigh Value
Consent Status
Opted In
Points Balance
3,952
Current loyalty balance
Lifetime Spend
RM 4,940
Across 42 visits
Total Visits
42
Since 2024-08-11
Average Order Value
RM 98
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
51d
2026-08-19
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,952 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-19 · OPLUMO Outlet 8
Outlet purchase
2026-08-07 · Member activity · RM 73.50
App session
2026-07-26 · OPLUMO Outlet 8
Points credited
2026-07-14 · Member activity · RM 83.30
Win-back campaign delivered
2026-07-02 · OPLUMO Outlet 8
Outlet purchase
2026-06-20 · Member activity · RM 93.10
Points credited
2026-06-08 · OPLUMO Outlet 8
Outlet purchase
2026-05-27 · Member activity · RM 102.90