Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
M0
Michelle 08231
VM0008231Goldmember8231@example.test · +601110008231 · Preferred outlet: OPLUMO Outlet 4
Birthday SoonLunch
Consent Status
Opted In
Points Balance
2,667
Current loyalty balance
Lifetime Spend
RM 3,335
Across 37 visits
Total Visits
37
Since 2024-12-16
Average Order Value
RM 75
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
14d
2026-09-25
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
2,667 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-25 · OPLUMO Outlet 4
Outlet purchase
2026-09-13 · Member activity · RM 56.25
App session
2026-09-01 · OPLUMO Outlet 4
Points credited
2026-08-20 · Member activity · RM 63.75
Win-back campaign delivered
2026-08-08 · OPLUMO Outlet 4
Outlet purchase
2026-07-27 · Member activity · RM 71.25
Points credited
2026-07-15 · OPLUMO Outlet 4
Outlet purchase
2026-07-03 · Member activity · RM 78.75