Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
N0
Nurul 08217
VM0008217Silvermember8217@example.test · +601110008217 · Preferred outlet: OPLUMO Outlet 7
FamilyDelivery
Consent Status
Opted In
Points Balance
1,439
Current loyalty balance
Lifetime Spend
RM 1,799
Across 23 visits
Total Visits
23
Since 2025-07-18
Average Order Value
RM 64
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
52d
2026-08-18
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,439 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-18 · OPLUMO Outlet 7
Outlet purchase
2026-08-06 · Member activity · RM 48.00
App session
2026-07-25 · OPLUMO Outlet 7
Points credited
2026-07-13 · Member activity · RM 54.40
Win-back campaign delivered
2026-07-01 · OPLUMO Outlet 7
Outlet purchase
2026-06-19 · Member activity · RM 60.80
Points credited
2026-06-07 · OPLUMO Outlet 7
Outlet purchase
2026-05-26 · Member activity · RM 67.20