Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 08210
VM0008210Goldmember8210@example.test · +601110008210 · Preferred outlet: OPLUMO Outlet 17
LunchNew Joiner
Consent Status
Opted In
Points Balance
2,933
Current loyalty balance
Lifetime Spend
RM 3,666
Across 23 visits
Total Visits
23
Since 2025-04-11
Average Order Value
RM 153
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
150d
2026-05-12
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,933 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-12 · OPLUMO Outlet 17
Outlet purchase
2026-04-30 · Member activity · RM 114.75
App session
2026-04-18 · OPLUMO Outlet 17
Points credited
2026-04-06 · Member activity · RM 130.05
Win-back campaign delivered
2026-03-25 · OPLUMO Outlet 17
Outlet purchase
2026-03-13 · Member activity · RM 145.35
Points credited
2026-03-01 · OPLUMO Outlet 17
Outlet purchase
2026-02-17 · Member activity · RM 160.65