Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00821
VM0000821Silvermember821@example.test · +601110000821 · Preferred outlet: OPLUMO Outlet 6
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
1,615
Current loyalty balance
Lifetime Spend
RM 2,019
Across 13 visits
Total Visits
13
Since 2025-12-28
Average Order Value
RM 132
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
69d
2026-08-01
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,615 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-01 · OPLUMO Outlet 6
Outlet purchase
2026-07-20 · Member activity · RM 99.00
App session
2026-07-08 · OPLUMO Outlet 6
Points credited
2026-06-26 · Member activity · RM 112.20
Win-back campaign delivered
2026-06-14 · OPLUMO Outlet 6
Outlet purchase
2026-06-02 · Member activity · RM 125.40
Points credited
2026-05-21 · OPLUMO Outlet 6
Outlet purchase
2026-05-09 · Member activity · RM 138.60