Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 08101
VM0008101Silvermember8101@example.test · +601110008101 · Preferred outlet: OPLUMO Outlet 10
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,696
Current loyalty balance
Lifetime Spend
RM 2,121
Across 14 visits
Total Visits
14
Since 2025-12-27
Average Order Value
RM 123
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
52d
2026-08-18
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,696 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-18 · OPLUMO Outlet 10
Outlet purchase
2026-08-06 · Member activity · RM 92.25
App session
2026-07-25 · OPLUMO Outlet 10
Points credited
2026-07-13 · Member activity · RM 104.55
Win-back campaign delivered
2026-07-01 · OPLUMO Outlet 10
Outlet purchase
2026-06-19 · Member activity · RM 116.85
Points credited
2026-06-07 · OPLUMO Outlet 10
Outlet purchase
2026-05-26 · Member activity · RM 129.15