Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
M0
Michelle 08099
VM0008099Silvermember8099@example.test · +601110008099 · Preferred outlet: OPLUMO Outlet 8
WeekendApp User
Consent Status
Opted In
Points Balance
2,209
Current loyalty balance
Lifetime Spend
RM 2,762
Across 35 visits
Total Visits
35
Since 2024-09-15
Average Order Value
RM 104
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
142d
2026-05-20
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,209 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-20 · OPLUMO Outlet 8
Outlet purchase
2026-05-08 · Member activity · RM 78.00
App session
2026-04-26 · OPLUMO Outlet 8
Points credited
2026-04-14 · Member activity · RM 88.40
Win-back campaign delivered
2026-04-02 · OPLUMO Outlet 8
Outlet purchase
2026-03-21 · Member activity · RM 98.80
Points credited
2026-03-09 · OPLUMO Outlet 8
Outlet purchase
2026-02-25 · Member activity · RM 109.20