Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 08096
VM0008096Membermember8096@example.test · +601110008096 · Preferred outlet: OPLUMO Outlet 5
High ValueWeekend
Consent Status
Opted Out
Points Balance
543
Current loyalty balance
Lifetime Spend
RM 680
Across 32 visits
Total Visits
32
Since 2024-12-03
Average Order Value
RM 25
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
117d
2026-06-14
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
543 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-14 · OPLUMO Outlet 5
Outlet purchase
2026-06-02 · Member activity · RM 18.75
App session
2026-05-21 · OPLUMO Outlet 5
Points credited
2026-05-09 · Member activity · RM 21.25
Win-back campaign delivered
2026-04-27 · OPLUMO Outlet 5
Outlet purchase
2026-04-15 · Member activity · RM 23.75
Points credited
2026-04-03 · OPLUMO Outlet 5
Outlet purchase
2026-03-22 · Member activity · RM 26.25