Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 08080
VM0008080Goldmember8080@example.test · +601110008080 · Preferred outlet: OPLUMO Outlet 6
High ValueWeekend
Consent Status
Opted In
Points Balance
4,320
Current loyalty balance
Lifetime Spend
RM 5,401
Across 41 visits
Total Visits
41
Since 2024-05-11
Average Order Value
RM 140
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
161d
2026-05-01
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,320 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-01 · OPLUMO Outlet 6
Outlet purchase
2026-04-19 · Member activity · RM 105.00
App session
2026-04-07 · OPLUMO Outlet 6
Points credited
2026-03-26 · Member activity · RM 119.00
Win-back campaign delivered
2026-03-14 · OPLUMO Outlet 6
Outlet purchase
2026-03-02 · Member activity · RM 133.00
Points credited
2026-02-18 · OPLUMO Outlet 6
Outlet purchase
2026-02-06 · Member activity · RM 147.00