Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 08069
VM0008069Silvermember8069@example.test · +601110008069 · Preferred outlet: OPLUMO Outlet 12
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,472
Current loyalty balance
Lifetime Spend
RM 1,840
Across 10 visits
Total Visits
10
Since 2026-02-21
Average Order Value
RM 164
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
68d
2026-08-02
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,472 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-02 · OPLUMO Outlet 12
Outlet purchase
2026-07-21 · Member activity · RM 123.00
App session
2026-07-09 · OPLUMO Outlet 12
Points credited
2026-06-27 · Member activity · RM 139.40
Win-back campaign delivered
2026-06-15 · OPLUMO Outlet 12
Outlet purchase
2026-06-03 · Member activity · RM 155.80
Points credited
2026-05-22 · OPLUMO Outlet 12
Outlet purchase
2026-05-10 · Member activity · RM 172.20