Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 08020
VM0008020Membermember8020@example.test · +601110008020 · Preferred outlet: OPLUMO Outlet 14
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
955
Current loyalty balance
Lifetime Spend
RM 1,195
Across 14 visits
Total Visits
14
Since 2025-09-01
Average Order Value
RM 71
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
169d
2026-04-23
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
955 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-23 · OPLUMO Outlet 14
Outlet purchase
2026-04-11 · Member activity · RM 53.25
App session
2026-03-30 · OPLUMO Outlet 14
Points credited
2026-03-18 · Member activity · RM 60.35
Win-back campaign delivered
2026-03-06 · OPLUMO Outlet 14
Outlet purchase
2026-02-22 · Member activity · RM 67.45
Points credited
2026-02-10 · OPLUMO Outlet 14
Outlet purchase
2026-01-29 · Member activity · RM 74.55