Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 08006
VM0008006Membermember8006@example.test · +601110008006 · Preferred outlet: OPLUMO Outlet 17
App UserFamily
Consent Status
Opted Out
Points Balance
536
Current loyalty balance
Lifetime Spend
RM 670
Across 13 visits
Total Visits
13
Since 2026-01-14
Average Order Value
RM 45
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
52d
2026-08-18
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
536 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-18 · OPLUMO Outlet 17
Outlet purchase
2026-08-06 · Member activity · RM 33.75
App session
2026-07-25 · OPLUMO Outlet 17
Points credited
2026-07-13 · Member activity · RM 38.25
Win-back campaign delivered
2026-07-01 · OPLUMO Outlet 17
Outlet purchase
2026-06-19 · Member activity · RM 42.75
Points credited
2026-06-07 · OPLUMO Outlet 17
Outlet purchase
2026-05-26 · Member activity · RM 47.25