Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 07987
VM0007987Silvermember7987@example.test · +601110007987 · Preferred outlet: OPLUMO Outlet 15
WeekendApp User
Consent Status
Opted In
Points Balance
1,694
Current loyalty balance
Lifetime Spend
RM 2,118
Across 33 visits
Total Visits
33
Since 2025-01-17
Average Order Value
RM 74
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
54d
2026-08-16
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,694 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-16 · OPLUMO Outlet 15
Outlet purchase
2026-08-04 · Member activity · RM 55.50
App session
2026-07-23 · OPLUMO Outlet 15
Points credited
2026-07-11 · Member activity · RM 62.90
Win-back campaign delivered
2026-06-29 · OPLUMO Outlet 15
Outlet purchase
2026-06-17 · Member activity · RM 70.30
Points credited
2026-06-05 · OPLUMO Outlet 15
Outlet purchase
2026-05-24 · Member activity · RM 77.70