Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 07940
VM0007940Goldmember7940@example.test · +601110007940 · Preferred outlet: OPLUMO Outlet 2
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
3,568
Current loyalty balance
Lifetime Spend
RM 4,461
Across 29 visits
Total Visits
29
Since 2025-01-27
Average Order Value
RM 174
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
116d
2026-06-15
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,568 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-15 · OPLUMO Outlet 2
Outlet purchase
2026-06-03 · Member activity · RM 130.50
App session
2026-05-22 · OPLUMO Outlet 2
Points credited
2026-05-10 · Member activity · RM 147.90
Win-back campaign delivered
2026-04-28 · OPLUMO Outlet 2
Outlet purchase
2026-04-16 · Member activity · RM 165.30
Points credited
2026-04-04 · OPLUMO Outlet 2
Outlet purchase
2026-03-23 · Member activity · RM 182.70