Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Aiman 07920
VM0007920Membermember7920@example.test · +601110007920 · Preferred outlet: OPLUMO Outlet 16
High ValueWeekend
Consent Status
Opted In
Points Balance
440
Current loyalty balance
Lifetime Spend
RM 550
Across 9 visits
Total Visits
9
Since 2026-03-18
Average Order Value
RM 52
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
61d
2026-08-09
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
440 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-09 · OPLUMO Outlet 16
Outlet purchase
2026-07-28 · Member activity · RM 39.00
App session
2026-07-16 · OPLUMO Outlet 16
Points credited
2026-07-04 · Member activity · RM 44.20
Win-back campaign delivered
2026-06-22 · OPLUMO Outlet 16
Outlet purchase
2026-06-10 · Member activity · RM 49.40
Points credited
2026-05-29 · OPLUMO Outlet 16
Outlet purchase
2026-05-17 · Member activity · RM 54.60