Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 07892
VM0007892Membermember7892@example.test · +601110007892 · Preferred outlet: OPLUMO Outlet 5
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
662
Current loyalty balance
Lifetime Spend
RM 828
Across 7 visits
Total Visits
7
Since 2026-04-24
Average Order Value
RM 131
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
60d
2026-08-10
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
662 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-10 · OPLUMO Outlet 5
Outlet purchase
2026-07-29 · Member activity · RM 98.25
App session
2026-07-17 · OPLUMO Outlet 5
Points credited
2026-07-05 · Member activity · RM 111.35
Win-back campaign delivered
2026-06-23 · OPLUMO Outlet 5
Outlet purchase
2026-06-11 · Member activity · RM 124.45
Points credited
2026-05-30 · OPLUMO Outlet 5
Outlet purchase
2026-05-18 · Member activity · RM 137.55