Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
D0
Daniel 00786
VM0000786Membermember786@example.test · +601110000786 · Preferred outlet: OPLUMO Outlet 5
LunchNew Joiner
Consent Status
Opted In
Points Balance
838
Current loyalty balance
Lifetime Spend
RM 1,048
Across 25 visits
Total Visits
25
Since 2025-05-21
Average Order Value
RM 36
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
74d
2026-07-27
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
838 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-27 · OPLUMO Outlet 5
Outlet purchase
2026-07-15 · Member activity · RM 27.00
App session
2026-07-03 · OPLUMO Outlet 5
Points credited
2026-06-21 · Member activity · RM 30.60
Win-back campaign delivered
2026-06-09 · OPLUMO Outlet 5
Outlet purchase
2026-05-28 · Member activity · RM 34.20
Points credited
2026-05-16 · OPLUMO Outlet 5
Outlet purchase
2026-05-04 · Member activity · RM 37.80