Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 00784
VM0000784Membermember784@example.test · +601110000784 · Preferred outlet: OPLUMO Outlet 3
High ValueWeekend
Consent Status
Opted In
Points Balance
267
Current loyalty balance
Lifetime Spend
RM 334
Across 13 visits
Total Visits
13
Since 2025-10-14
Average Order Value
RM 26
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
144d
2026-05-18
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
267 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-18 · OPLUMO Outlet 3
Outlet purchase
2026-05-06 · Member activity · RM 19.50
App session
2026-04-24 · OPLUMO Outlet 3
Points credited
2026-04-12 · Member activity · RM 22.10
Win-back campaign delivered
2026-03-31 · OPLUMO Outlet 3
Outlet purchase
2026-03-19 · Member activity · RM 24.70
Points credited
2026-03-07 · OPLUMO Outlet 3
Outlet purchase
2026-02-23 · Member activity · RM 27.30