Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 07805
VM0007805Silvermember7805@example.test · +601110007805 · Preferred outlet: OPLUMO Outlet 3
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,891
Current loyalty balance
Lifetime Spend
RM 2,364
Across 15 visits
Total Visits
15
Since 2025-11-20
Average Order Value
RM 161
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
71d
2026-07-30
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,891 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-30 · OPLUMO Outlet 3
Outlet purchase
2026-07-18 · Member activity · RM 120.75
App session
2026-07-06 · OPLUMO Outlet 3
Points credited
2026-06-24 · Member activity · RM 136.85
Win-back campaign delivered
2026-06-12 · OPLUMO Outlet 3
Outlet purchase
2026-05-31 · Member activity · RM 152.95
Points credited
2026-05-19 · OPLUMO Outlet 3
Outlet purchase
2026-05-07 · Member activity · RM 169.05