Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 07784
VM0007784Goldmember7784@example.test · +601110007784 · Preferred outlet: OPLUMO Outlet 16
High ValueWeekend
Consent Status
Opted In
Points Balance
3,660
Current loyalty balance
Lifetime Spend
RM 4,575
Across 43 visits
Total Visits
43
Since 2024-04-04
Average Order Value
RM 132
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
162d
2026-04-30
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,660 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-30 · OPLUMO Outlet 16
Outlet purchase
2026-04-18 · Member activity · RM 99.00
App session
2026-04-06 · OPLUMO Outlet 16
Points credited
2026-03-25 · Member activity · RM 112.20
Win-back campaign delivered
2026-03-13 · OPLUMO Outlet 16
Outlet purchase
2026-03-01 · Member activity · RM 125.40
Points credited
2026-02-17 · OPLUMO Outlet 16
Outlet purchase
2026-02-05 · Member activity · RM 138.60