Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 07780
VM0007780Goldmember7780@example.test · +601110007780 · Preferred outlet: OPLUMO Outlet 12
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
3,359
Current loyalty balance
Lifetime Spend
RM 4,200
Across 39 visits
Total Visits
39
Since 2024-09-10
Average Order Value
RM 96
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
75d
2026-07-26
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,359 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-26 · OPLUMO Outlet 12
Outlet purchase
2026-07-14 · Member activity · RM 72.00
App session
2026-07-02 · OPLUMO Outlet 12
Points credited
2026-06-20 · Member activity · RM 81.60
Win-back campaign delivered
2026-06-08 · OPLUMO Outlet 12
Outlet purchase
2026-05-27 · Member activity · RM 91.20
Points credited
2026-05-15 · OPLUMO Outlet 12
Outlet purchase
2026-05-03 · Member activity · RM 100.80