Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 07760
VM0007760Membermember7760@example.test · +601110007760 · Preferred outlet: OPLUMO Outlet 9
High ValueWeekend
Consent Status
Opted Out
Points Balance
239
Current loyalty balance
Lifetime Spend
RM 299
Across 6 visits
Total Visits
6
Since 2026-05-07
Average Order Value
RM 48
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
65d
2026-08-05
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
239 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-05 · OPLUMO Outlet 9
Outlet purchase
2026-07-24 · Member activity · RM 36.00
App session
2026-07-12 · OPLUMO Outlet 9
Points credited
2026-06-30 · Member activity · RM 40.80
Win-back campaign delivered
2026-06-18 · OPLUMO Outlet 9
Outlet purchase
2026-06-06 · Member activity · RM 45.60
Points credited
2026-05-25 · OPLUMO Outlet 9
Outlet purchase
2026-05-13 · Member activity · RM 50.40