Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 07711
VM0007711Membermember7711@example.test · +601110007711 · Preferred outlet: OPLUMO Outlet 11
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
836
Current loyalty balance
Lifetime Spend
RM 1,046
Across 25 visits
Total Visits
25
Since 2025-04-17
Average Order Value
RM 51
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
108d
2026-06-23
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
836 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-23 · OPLUMO Outlet 11
Outlet purchase
2026-06-11 · Member activity · RM 38.25
App session
2026-05-30 · OPLUMO Outlet 11
Points credited
2026-05-18 · Member activity · RM 43.35
Win-back campaign delivered
2026-05-06 · OPLUMO Outlet 11
Outlet purchase
2026-04-24 · Member activity · RM 48.45
Points credited
2026-04-12 · OPLUMO Outlet 11
Outlet purchase
2026-03-31 · Member activity · RM 53.55