Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Aiman 00768
VM0000768Silvermember768@example.test · +601110000768 · Preferred outlet: OPLUMO Outlet 4
High ValueWeekend
Consent Status
Opted In
Points Balance
1,086
Current loyalty balance
Lifetime Spend
RM 1,358
Across 8 visits
Total Visits
8
Since 2026-04-12
Average Order Value
RM 138
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
54d
2026-08-16
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,086 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-16 · OPLUMO Outlet 4
Outlet purchase
2026-08-04 · Member activity · RM 103.50
App session
2026-07-23 · OPLUMO Outlet 4
Points credited
2026-07-11 · Member activity · RM 117.30
Win-back campaign delivered
2026-06-29 · OPLUMO Outlet 4
Outlet purchase
2026-06-17 · Member activity · RM 131.10
Points credited
2026-06-05 · OPLUMO Outlet 4
Outlet purchase
2026-05-24 · Member activity · RM 144.90