Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 07651
VM0007651Silvermember7651@example.test · +601110007651 · Preferred outlet: OPLUMO Outlet 2
WeekendApp User
Consent Status
Opted In
Points Balance
1,227
Current loyalty balance
Lifetime Spend
RM 1,534
Across 14 visits
Total Visits
14
Since 2025-12-05
Average Order Value
RM 98
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
74d
2026-07-27
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,227 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-27 · OPLUMO Outlet 2
Outlet purchase
2026-07-15 · Member activity · RM 73.50
App session
2026-07-03 · OPLUMO Outlet 2
Points credited
2026-06-21 · Member activity · RM 83.30
Win-back campaign delivered
2026-06-09 · OPLUMO Outlet 2
Outlet purchase
2026-05-28 · Member activity · RM 93.10
Points credited
2026-05-16 · OPLUMO Outlet 2
Outlet purchase
2026-05-04 · Member activity · RM 102.90