Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 07612
VM0007612Membermember7612@example.test · +601110007612 · Preferred outlet: OPLUMO Outlet 14
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
697
Current loyalty balance
Lifetime Spend
RM 872
Across 21 visits
Total Visits
21
Since 2025-08-21
Average Order Value
RM 54
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
54d
2026-08-16
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
697 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-16 · OPLUMO Outlet 14
Outlet purchase
2026-08-04 · Member activity · RM 40.50
App session
2026-07-23 · OPLUMO Outlet 14
Points credited
2026-07-11 · Member activity · RM 45.90
Win-back campaign delivered
2026-06-29 · OPLUMO Outlet 14
Outlet purchase
2026-06-17 · Member activity · RM 51.30
Points credited
2026-06-05 · OPLUMO Outlet 14
Outlet purchase
2026-05-24 · Member activity · RM 56.70