Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 07505
VM0007505Silvermember7505@example.test · +601110007505 · Preferred outlet: OPLUMO Outlet 9
FamilyDelivery
Consent Status
Opted In
Points Balance
1,667
Current loyalty balance
Lifetime Spend
RM 2,084
Across 37 visits
Total Visits
37
Since 2024-11-10
Average Order Value
RM 62
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
50d
2026-08-20
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,667 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-20 · OPLUMO Outlet 9
Outlet purchase
2026-08-08 · Member activity · RM 46.50
App session
2026-07-27 · OPLUMO Outlet 9
Points credited
2026-07-15 · Member activity · RM 52.70
Win-back campaign delivered
2026-07-03 · OPLUMO Outlet 9
Outlet purchase
2026-06-21 · Member activity · RM 58.90
Points credited
2026-06-09 · OPLUMO Outlet 9
Outlet purchase
2026-05-28 · Member activity · RM 65.10