Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 07471
VM0007471Platinummember7471@example.test · +601110007471 · Preferred outlet: OPLUMO Outlet 9
Birthday SoonLunch
Consent Status
Opted In
Points Balance
6,827
Current loyalty balance
Lifetime Spend
RM 8,535
Across 43 visits
Total Visits
43
Since 2024-07-11
Average Order Value
RM 168
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
64d
2026-08-06
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
6,827 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-06 · OPLUMO Outlet 9
Outlet purchase
2026-07-25 · Member activity · RM 126.00
App session
2026-07-13 · OPLUMO Outlet 9
Points credited
2026-07-01 · Member activity · RM 142.80
Win-back campaign delivered
2026-06-19 · OPLUMO Outlet 9
Outlet purchase
2026-06-07 · Member activity · RM 159.60
Points credited
2026-05-26 · OPLUMO Outlet 9
Outlet purchase
2026-05-14 · Member activity · RM 176.40