Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 00745
VM0000745Silvermember745@example.test · +601110000745 · Preferred outlet: OPLUMO Outlet 15
FamilyDelivery
Consent Status
Opted In
Points Balance
1,019
Current loyalty balance
Lifetime Spend
RM 1,275
Across 12 visits
Total Visits
12
Since 2026-01-23
Average Order Value
RM 108
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
61d
2026-08-09
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,019 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-09 · OPLUMO Outlet 15
Outlet purchase
2026-07-28 · Member activity · RM 81.00
App session
2026-07-16 · OPLUMO Outlet 15
Points credited
2026-07-04 · Member activity · RM 91.80
Win-back campaign delivered
2026-06-22 · OPLUMO Outlet 15
Outlet purchase
2026-06-10 · Member activity · RM 102.60
Points credited
2026-05-29 · OPLUMO Outlet 15
Outlet purchase
2026-05-17 · Member activity · RM 113.40