Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 07411
VM0007411Platinummember7411@example.test · +601110007411 · Preferred outlet: OPLUMO Outlet 17
WeekendApp User
Consent Status
Opted In
Points Balance
5,787
Current loyalty balance
Lifetime Spend
RM 7,234
Across 42 visits
Total Visits
42
Since 2024-08-03
Average Order Value
RM 150
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
59d
2026-08-11
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
5,787 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-11 · OPLUMO Outlet 17
Outlet purchase
2026-07-30 · Member activity · RM 112.50
App session
2026-07-18 · OPLUMO Outlet 17
Points credited
2026-07-06 · Member activity · RM 127.50
Win-back campaign delivered
2026-06-24 · OPLUMO Outlet 17
Outlet purchase
2026-06-12 · Member activity · RM 142.50
Points credited
2026-05-31 · OPLUMO Outlet 17
Outlet purchase
2026-05-19 · Member activity · RM 157.50