Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 07400
VM0007400Silvermember7400@example.test · +601110007400 · Preferred outlet: OPLUMO Outlet 6
High ValueWeekend
Consent Status
Opted In
Points Balance
1,550
Current loyalty balance
Lifetime Spend
RM 1,938
Across 10 visits
Total Visits
10
Since 2025-12-08
Average Order Value
RM 168
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
143d
2026-05-19
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,550 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-19 · OPLUMO Outlet 6
Outlet purchase
2026-05-07 · Member activity · RM 126.00
App session
2026-04-25 · OPLUMO Outlet 6
Points credited
2026-04-13 · Member activity · RM 142.80
Win-back campaign delivered
2026-04-01 · OPLUMO Outlet 6
Outlet purchase
2026-03-20 · Member activity · RM 159.60
Points credited
2026-03-08 · OPLUMO Outlet 6
Outlet purchase
2026-02-24 · Member activity · RM 176.40