Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 07385
VM0007385Goldmember7385@example.test · +601110007385 · Preferred outlet: OPLUMO Outlet 8
FamilyDelivery
Consent Status
Opted Out
Points Balance
3,772
Current loyalty balance
Lifetime Spend
RM 4,716
Across 26 visits
Total Visits
26
Since 2025-05-02
Average Order Value
RM 154
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
75d
2026-07-26
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,772 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-26 · OPLUMO Outlet 8
Outlet purchase
2026-07-14 · Member activity · RM 115.50
App session
2026-07-02 · OPLUMO Outlet 8
Points credited
2026-06-20 · Member activity · RM 130.90
Win-back campaign delivered
2026-06-08 · OPLUMO Outlet 8
Outlet purchase
2026-05-27 · Member activity · RM 146.30
Points credited
2026-05-15 · OPLUMO Outlet 8
Outlet purchase
2026-05-03 · Member activity · RM 161.70