Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 07357
VM0007357Goldmember7357@example.test · +601110007357 · Preferred outlet: OPLUMO Outlet 14
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,490
Current loyalty balance
Lifetime Spend
RM 3,113
Across 31 visits
Total Visits
31
Since 2025-02-25
Average Order Value
RM 131
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
51d
2026-08-19
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,490 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-19 · OPLUMO Outlet 14
Outlet purchase
2026-08-07 · Member activity · RM 98.25
App session
2026-07-26 · OPLUMO Outlet 14
Points credited
2026-07-14 · Member activity · RM 111.35
Win-back campaign delivered
2026-07-02 · OPLUMO Outlet 14
Outlet purchase
2026-06-20 · Member activity · RM 124.45
Points credited
2026-06-08 · OPLUMO Outlet 14
Outlet purchase
2026-05-27 · Member activity · RM 137.55