Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 07349
VM0007349Silvermember7349@example.test · +601110007349 · Preferred outlet: OPLUMO Outlet 6
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,231
Current loyalty balance
Lifetime Spend
RM 1,539
Across 13 visits
Total Visits
13
Since 2026-01-08
Average Order Value
RM 100
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
58d
2026-08-12
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,231 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-12 · OPLUMO Outlet 6
Outlet purchase
2026-07-31 · Member activity · RM 75.00
App session
2026-07-19 · OPLUMO Outlet 6
Points credited
2026-07-07 · Member activity · RM 85.00
Win-back campaign delivered
2026-06-25 · OPLUMO Outlet 6
Outlet purchase
2026-06-13 · Member activity · RM 95.00
Points credited
2026-06-01 · OPLUMO Outlet 6
Outlet purchase
2026-05-20 · Member activity · RM 105.00