Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 07231
VM0007231Goldmember7231@example.test · +601110007231 · Preferred outlet: OPLUMO Outlet 7
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
4,305
Current loyalty balance
Lifetime Spend
RM 5,382
Across 31 visits
Total Visits
31
Since 2025-01-29
Average Order Value
RM 159
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
78d
2026-07-23
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
4,305 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-23 · OPLUMO Outlet 7
Outlet purchase
2026-07-11 · Member activity · RM 119.25
App session
2026-06-29 · OPLUMO Outlet 7
Points credited
2026-06-17 · Member activity · RM 135.15
Win-back campaign delivered
2026-06-05 · OPLUMO Outlet 7
Outlet purchase
2026-05-24 · Member activity · RM 151.05
Points credited
2026-05-12 · OPLUMO Outlet 7
Outlet purchase
2026-04-30 · Member activity · RM 166.95