Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 07190
VM0007190Membermember7190@example.test · +601110007190 · Preferred outlet: OPLUMO Outlet 17
App UserFamily
Consent Status
Opted In
Points Balance
720
Current loyalty balance
Lifetime Spend
RM 901
Across 19 visits
Total Visits
19
Since 2025-07-15
Average Order Value
RM 43
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
127d
2026-06-04
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
720 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-04 · OPLUMO Outlet 17
Outlet purchase
2026-05-23 · Member activity · RM 32.25
App session
2026-05-11 · OPLUMO Outlet 17
Points credited
2026-04-29 · Member activity · RM 36.55
Win-back campaign delivered
2026-04-17 · OPLUMO Outlet 17
Outlet purchase
2026-04-05 · Member activity · RM 40.85
Points credited
2026-03-24 · OPLUMO Outlet 17
Outlet purchase
2026-03-12 · Member activity · RM 45.15