Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 07184
VM0007184Silvermember7184@example.test · +601110007184 · Preferred outlet: OPLUMO Outlet 11
High ValueWeekend
Consent Status
Opted Out
Points Balance
1,275
Current loyalty balance
Lifetime Spend
RM 1,595
Across 41 visits
Total Visits
41
Since 2024-05-13
Average Order Value
RM 39
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
159d
2026-05-03
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,275 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-03 · OPLUMO Outlet 11
Outlet purchase
2026-04-21 · Member activity · RM 29.25
App session
2026-04-09 · OPLUMO Outlet 11
Points credited
2026-03-28 · Member activity · RM 33.15
Win-back campaign delivered
2026-03-16 · OPLUMO Outlet 11
Outlet purchase
2026-03-04 · Member activity · RM 37.05
Points credited
2026-02-20 · OPLUMO Outlet 11
Outlet purchase
2026-02-08 · Member activity · RM 40.95