Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 07165
VM0007165Silvermember7165@example.test · +601110007165 · Preferred outlet: OPLUMO Outlet 9
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,738
Current loyalty balance
Lifetime Spend
RM 2,173
Across 15 visits
Total Visits
15
Since 2025-10-16
Average Order Value
RM 121
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
106d
2026-06-25
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,738 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-25 · OPLUMO Outlet 9
Outlet purchase
2026-06-13 · Member activity · RM 90.75
App session
2026-06-01 · OPLUMO Outlet 9
Points credited
2026-05-20 · Member activity · RM 102.85
Win-back campaign delivered
2026-05-08 · OPLUMO Outlet 9
Outlet purchase
2026-04-26 · Member activity · RM 114.95
Points credited
2026-04-14 · OPLUMO Outlet 9
Outlet purchase
2026-04-02 · Member activity · RM 127.05