Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 07148
VM0007148Membermember7148@example.test · +601110007148 · Preferred outlet: OPLUMO Outlet 9
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
895
Current loyalty balance
Lifetime Spend
RM 1,120
Across 20 visits
Total Visits
20
Since 2025-05-24
Average Order Value
RM 71
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
161d
2026-05-01
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
895 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-01 · OPLUMO Outlet 9
Outlet purchase
2026-04-19 · Member activity · RM 53.25
App session
2026-04-07 · OPLUMO Outlet 9
Points credited
2026-03-26 · Member activity · RM 60.35
Win-back campaign delivered
2026-03-14 · OPLUMO Outlet 9
Outlet purchase
2026-03-02 · Member activity · RM 67.45
Points credited
2026-02-18 · OPLUMO Outlet 9
Outlet purchase
2026-02-06 · Member activity · RM 74.55