Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 07100
VM0007100Silvermember7100@example.test · +601110007100 · Preferred outlet: OPLUMO Outlet 12
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
1,651
Current loyalty balance
Lifetime Spend
RM 2,064
Across 36 visits
Total Visits
36
Since 2024-08-04
Average Order Value
RM 68
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
166d
2026-04-26
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,651 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-26 · OPLUMO Outlet 12
Outlet purchase
2026-04-14 · Member activity · RM 51.00
App session
2026-04-02 · OPLUMO Outlet 12
Points credited
2026-03-21 · Member activity · RM 57.80
Win-back campaign delivered
2026-03-09 · OPLUMO Outlet 12
Outlet purchase
2026-02-25 · Member activity · RM 64.60
Points credited
2026-02-13 · OPLUMO Outlet 12
Outlet purchase
2026-02-01 · Member activity · RM 71.40