Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 07085
VM0007085Goldmember7085@example.test · +601110007085 · Preferred outlet: OPLUMO Outlet 14
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,785
Current loyalty balance
Lifetime Spend
RM 3,482
Across 22 visits
Total Visits
22
Since 2025-07-26
Average Order Value
RM 142
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
62d
2026-08-08
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,785 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-08 · OPLUMO Outlet 14
Outlet purchase
2026-07-27 · Member activity · RM 106.50
App session
2026-07-15 · OPLUMO Outlet 14
Points credited
2026-07-03 · Member activity · RM 120.70
Win-back campaign delivered
2026-06-21 · OPLUMO Outlet 14
Outlet purchase
2026-06-09 · Member activity · RM 134.90
Points credited
2026-05-28 · OPLUMO Outlet 14
Outlet purchase
2026-05-16 · Member activity · RM 149.10