Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 07064
VM0007064Goldmember7064@example.test · +601110007064 · Preferred outlet: OPLUMO Outlet 10
High ValueWeekend
Consent Status
Opted In
Points Balance
2,790
Current loyalty balance
Lifetime Spend
RM 3,488
Across 27 visits
Total Visits
27
Since 2025-01-16
Average Order Value
RM 156
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
163d
2026-04-29
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,790 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-29 · OPLUMO Outlet 10
Outlet purchase
2026-04-17 · Member activity · RM 117.00
App session
2026-04-05 · OPLUMO Outlet 10
Points credited
2026-03-24 · Member activity · RM 132.60
Win-back campaign delivered
2026-03-12 · OPLUMO Outlet 10
Outlet purchase
2026-02-28 · Member activity · RM 148.20
Points credited
2026-02-16 · OPLUMO Outlet 10
Outlet purchase
2026-02-04 · Member activity · RM 163.80