Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 07040
VM0007040Membermember7040@example.test · +601110007040 · Preferred outlet: OPLUMO Outlet 3
High ValueWeekend
Consent Status
Opted Out
Points Balance
597
Current loyalty balance
Lifetime Spend
RM 746
Across 20 visits
Total Visits
20
Since 2025-07-21
Average Order Value
RM 35
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
103d
2026-06-28
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
597 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-28 · OPLUMO Outlet 3
Outlet purchase
2026-06-16 · Member activity · RM 26.25
App session
2026-06-04 · OPLUMO Outlet 3
Points credited
2026-05-23 · Member activity · RM 29.75
Win-back campaign delivered
2026-05-11 · OPLUMO Outlet 3
Outlet purchase
2026-04-29 · Member activity · RM 33.25
Points credited
2026-04-17 · OPLUMO Outlet 3
Outlet purchase
2026-04-05 · Member activity · RM 36.75