Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 00703
VM0000703Goldmember703@example.test · +601110000703 · Preferred outlet: OPLUMO Outlet 7
Birthday SoonLunch
Consent Status
Opted In
Points Balance
2,859
Current loyalty balance
Lifetime Spend
RM 3,574
Across 34 visits
Total Visits
34
Since 2024-12-08
Average Order Value
RM 94
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
76d
2026-07-25
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,859 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-25 · OPLUMO Outlet 7
Outlet purchase
2026-07-13 · Member activity · RM 70.50
App session
2026-07-01 · OPLUMO Outlet 7
Points credited
2026-06-19 · Member activity · RM 79.90
Win-back campaign delivered
2026-06-07 · OPLUMO Outlet 7
Outlet purchase
2026-05-26 · Member activity · RM 89.30
Points credited
2026-05-14 · OPLUMO Outlet 7
Outlet purchase
2026-05-02 · Member activity · RM 98.70