Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Aiman 07020
VM0007020Silvermember7020@example.test · +601110007020 · Preferred outlet: OPLUMO Outlet 17
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,160
Current loyalty balance
Lifetime Spend
RM 1,450
Across 37 visits
Total Visits
37
Since 2024-09-01
Average Order Value
RM 38
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
120d
2026-06-11
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,160 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
Recent activity
Member timeline
Win-back campaign delivered
2026-06-11 · OPLUMO Outlet 17
Outlet purchase
2026-05-30 · Member activity · RM 28.50
App session
2026-05-18 · OPLUMO Outlet 17
Points credited
2026-05-06 · Member activity · RM 32.30
Win-back campaign delivered
2026-04-24 · OPLUMO Outlet 17
Outlet purchase
2026-04-12 · Member activity · RM 36.10
Points credited
2026-03-31 · OPLUMO Outlet 17
Outlet purchase
2026-03-19 · Member activity · RM 39.90