Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 07016
VM0007016Membermember7016@example.test · +601110007016 · Preferred outlet: OPLUMO Outlet 13
High ValueWeekend
Consent Status
Opted In
Points Balance
577
Current loyalty balance
Lifetime Spend
RM 722
Across 7 visits
Total Visits
7
Since 2026-05-01
Average Order Value
RM 126
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
53d
2026-08-17
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
577 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-17 · OPLUMO Outlet 13
Outlet purchase
2026-08-05 · Member activity · RM 94.50
App session
2026-07-24 · OPLUMO Outlet 13
Points credited
2026-07-12 · Member activity · RM 107.10
Win-back campaign delivered
2026-06-30 · OPLUMO Outlet 13
Outlet purchase
2026-06-18 · Member activity · RM 119.70
Points credited
2026-06-06 · OPLUMO Outlet 13
Outlet purchase
2026-05-25 · Member activity · RM 132.30