Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
D0
Daniel 07002
VM0007002Silvermember7002@example.test · +601110007002 · Preferred outlet: OPLUMO Outlet 16
LunchNew Joiner
Consent Status
Opted In
Points Balance
1,201
Current loyalty balance
Lifetime Spend
RM 1,502
Across 20 visits
Total Visits
20
Since 2025-08-26
Average Order Value
RM 94
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
67d
2026-08-03
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,201 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-03 · OPLUMO Outlet 16
Outlet purchase
2026-07-22 · Member activity · RM 70.50
App session
2026-07-10 · OPLUMO Outlet 16
Points credited
2026-06-28 · Member activity · RM 79.90
Win-back campaign delivered
2026-06-16 · OPLUMO Outlet 16
Outlet purchase
2026-06-04 · Member activity · RM 89.30
Points credited
2026-05-23 · OPLUMO Outlet 16
Outlet purchase
2026-05-11 · Member activity · RM 98.70